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Patient Rights & Responsibilities
Patient Rights
Patients have the right to quality care which includes consideration and respect for the physical, psychosocial, educational, and cultural variables that influence their perceptions of illness. They have the right to expect reasonable continuity of care and assistance in locating alternate services when medically indicated.
All patients have a right to information at the time of admission about the rules and regulations that apply to patient care and conduct, and the hospitals policies related to patient rights and responsibilities. Additionally, they have a right to information regarding the mechanism, review, and when possible, resolution of patient complaints concerning quality of care.
All patients have a right to expect the hospital to a reasonable response to their request for services consistent with the hospital’s obligations, policies, and moral religious beliefs within the hospital’s capacity, its stated mission and applicable law and regulation.
All patients have a right to personal privacy and confidentiality of information. All patients and/or their legally designated representative have a right to access their medical record within a reasonable time frame.
Patients have a right to have a family member or representative and their own physician notified promptly of their admission to the hospital.
All patients have a right to receive care in a safe, secure setting. To be free from all forms of abuse, neglect, or harassment. Patients have a right to have personal possessions reasonably protected.
All patients have a right to assistance in obtaining protective services.
All patients have a right to be free from seclusion or restraints of any form that are not medically necessary.
All patients of their designated representative have a right to be informed and participate in their care planning process and treatment decisions, including pain management. Patients have a right to be informed of alternative treatments and to choose among alternatives, including a right to accept or refuse treatment to the extent permitted by law, and to be informed of the medical consequences of their actions.
All patients or their designated representative have a right to participate in the patient’s discharge planning, including being informed of service options that are available to the patient and a choice of agencies which provide the service.
All patients have a right to formulate advance directives and to appoint a surrogate to make health care decisions on their behalf to the extent permitted by the law.
The patient’s guardian, next of kin, or legally authorized responsible person has a right to exercise the rights delineated on behalf of the patient if the patient lacks the capacity for participating in the decision making process.
All patients have a right to participate in the consideration of ethical issues that arise in their care.
All patients have a right to be informed of any human experimentation or other research/educational projects which affect their care or treatment.
All patients have a right to examine and receive and explanation of their bill regardless of the source of payment.
Patient Responsibilities
Patients have a responsibility to take care of their health as best they can.
Patients have a responsibility to provide, to the best of their knowledge accurate and complete information about present complaint, past illnesses, hospitalization, and medications relating to their health care.
Patients have a responsibility to respect the privacy and confidentiality of other patients within the hospital and follow the rules which apply to patient care and conduct.
Patients have a responsibility for making health care decisions which affect their life.
Patients have a responsibility to inform their nurse if they want a family member or physician to be notified of their admission.
Patients are asked to leave valuables at home or deposit in the facility’s safe during hospitalization.
Patients have a responsibility to state whether they clearly comprehend a contemplated course of action and what is expected of them. Patients have the responsibility of cooperating in the treatment plan that has been decided.
Patients have a responsibility to inform the hospital of the existence of an advance directive.
If a patient is unable to participate in the decision making process, then the patient’s guardian, next of kin, or legally authorized responsible person has a responsibility to make health care decisions consistent with the patient’s values and life goals.
Patients are responsible for their own actions if they refuse treatment or do not follow the physician’s or primary caregiver’s recommendations.
Patients have a responsibility to provide information necessary for claims processing and to be prompt in payment and bills.
Concerns
If you feel you are not being treated in this manner, please notify Administration to communicate your concerns. They will work with you in an attempt to resolve the issue. Should you require further review of the matter, you may participate in our Grievance Procedure.
You also may contact the Missouri Department of Health and Senior Services at:
Bureau of Health Facility Regulation
Jefferson City, MO 65102